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Patient Update: Our Christmas Opening Times | Please Reorder Prescriptions Early
We Are Closed

We are still incredibly busy; Urgent requests only today

The Practice is still incredibly busy today, and with significant unexpected staff absence, we can only deal with urgent queries.

This is to make our Doctors are able to help the people with the greatest need.

We also have issues with the boiler at 200 Osborne Road, which may, combined with the very cold weather, further impact our capacity. We appreciate this may further disrupt our service, and we apologise, but these are issues outside of our control.

We are – as ever – working to deal with all patients’ needs as quickly as we can.

How Patients can help

There are other options that may help you resolve your issue.

If you need to reorder a prescription, please use the NHS app – it is the quickest way for you, and it saves us processing time as well.

Please also consider using the NHS App or NHS 111 for self-help advice or considering if a community pharmacist will be able to help you with your issue more quickly.

Click or tap each option below for full details.

Pharmacies can now help you with more common conditions than ever before, including medication without a prescription or needing to see a GP first.

Here’s what you get help with:

  • Earache/ear infections (aged 1-17)
  • Impetigo/skin infections (1 year +)
  • Infected insect bites (1 year +)
  • Shingles (Aged 18+)
  • Sinusitis (Aged 12+)
  • Sore throats (5 years +)
  • Uncomplicated Urinary Tract Infections, or UTIs (Women aged 16-64)

Over 10,000 pharmacies – 95% of all those in England – have signed up.

Remember, you don’t need an appointment. You can visit any Pharmacy, and they are often open when we are closed, especially over Bank Holidays and weekends.

Find a Pharmacy

For more medical help when the practice is closed, you can use NHS 111.

By visiting 111.NHS.uk or by calling 111, you can:

  • Get help and advice 24 hours a day, 7 days a week
  • Check your symptoms and get advice on conditions and medication.
  • Find self-help resources and links.
  • Find out what services are available near you.
  • Be connected to a nurse, emergency dentist, pharmacist, or GP.
  • Get a face-to-face appointment if you need one.

You should only ever call 999 or go to Accident and Emergency if it is a life-threatening situation.

Go to 111.nhs.uk
Ponteland Road Urgent Treatment Centre in Cowgate is a Nurse-led unit for patients with minor illnesses and injuries. No appointment is needed; you can turn up and wait to be treated.

Ponteland Road Urgent Treatment Centre

Thank you for your patience.