Keeping your treatment and what you tell us private

You have a right to confidentiality (privacy), even if you're under 16. Your doctor or nurse can't share information about your health without your permission.

Our healthcare staff will encourage you to talk to your parents or carers, but they should not tell your parents or carers anything without your agreement.

You have a right to privacy whatever you ask about. This could include sexual health, pregnancy, drugs, alcohol, eating disorders, depression or any other health problem you're worried about.

Speaking to a doctor or nurse

Doctors and nurses can give you help and advice about any worries you have about your health such as:

  • body
  • skin
  • sexual health
  • emergency contraception
  • pregnancy
  • confidence
  • stress
  • alcohol
  • drugs
  • smoking

It's important to us that you feel comfortable talking to our doctors and nurses. Sometimes it can be scary talking to adults about your worries but just remember we're here to help you stay healthy.

All of our nurses and doctors are committed to being young-person friendly. They have had training on how to communicate with young people and they make sure they have up-to-date information on health issues young people might face.

We asked some young people for some top tips for talking to your nurse or doctor:

  • If you are worried about confidentiality, ask the doctor or nurse "is this confidential?" before discussing personal information.
  • If you feel nervous about going alone to see a doctor or nurse, take someone with you.
  • If you're worried you'll be nervous and forget what to say to the doctor or nurse, write a list before you go.
  • Be honest about your problems and trust the doctor or nurse so they can help you.

Sometimes it's hard to take in everything your doctor or nurse has said - don't be scared to ask them to explain things again so you understand.

Information for under 16s

  • You have the right to come to at least one appointment without a parent or carer there. The doctor or nurse will decide if they think you are ready to make your own decisions about your health. If they don't think you're quite ready they'll ask you to bring a parent or carer next time.
  • You have the right to confidentiality (privacy). This means you can tell others about your visit but we won't.
  • Confidentiality can be broken if we think you are in serious danger. We will talk to you first.
  • You have the right to confidential advice about sexual health.
  • You can choose who you see e.g. doctor or nurse, male or female.
  • If you'd like to bring a friend with you that's fine.

Please see the following link for FAQ re vaccinating children

Looking after your emotional health

Everyone struggles to cope with their feelings sometimes. It's important to look after your emotional health as well as your physical health.

Some top tips

  • Accept yourself.  No one is perfect, everyone has something to offer.
  • Get involved in new things and meet new people.
  • Exercise regularly - find something you enjoy.
  • Eat well - don't forget your fruit and veg.
  • Find time to relax e.g. read, listen to music, watch a film.
  • Talk about how you feel with someone you trust.

Most importantly, ask for help when you need it - don't struggle on your own. Come and see a doctor or nurse and we'll listen to you and support you.

Want to tell us something?

We'd really like to know what you think about our services - What is good? What could we do better?

You have the right to give feedback (good or bad!) about any health services that you have received. We will take it seriously. You may use the comments and suggestions form (accessed via the Contact Details tab at the top of this website) or call us up.

The information you share with us is confidential and will not affect your care.

  • If you want to remain anonymous you can use the suggestions box in our waiting room.
  • If you want a response, please speak to a member of staff or contact us.

If you contact us with a problem we will ask you:

  • What happened
  • Where it happened
  • Who was there
  • What you'd like to see happen next
  • How you'd like us to contact you

You may view our Complaints Procedure leaflet 2014.doc. If you have further questions about raising a concern with us, just ask!

If you need any help filling in a feedback form or a complaints form, you can ask a member of staff to help you and they will support you.

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