Church RoadGosforthNewcastle upon Tyne, NE3 1TXTel: 0191 2851119
We use a system that allows appointments to be booked up to 8 weeks in advance – 50% of our appointments are pre-bookable and can be booked up to 8 weeks in advance, a further 25% are released 2 weeks ahead and the remaining appointments are released on the day.
Morning appointments will be released at 08:00 on the day and afternoon appointments are released at 12:30 on the day. We also offer a limited number of pre-bookable and walk-in appointments outside our usual surgery opening hours. These are every Monday and Wednesday evening between 18:30 – 19:30. During these late surgeries the front door will be locked and access will be via intercom for patients who have booked appointments only.
When you ring for an appointment the receptionist may ask you what the problem is. The receptionist is not trying to be awkward or nosy but merely trying to find out what the most appropriate course of action is to take would be to deal with your call most efficiently and effectively for you. On many occasions we find that appointments are booked with a doctor when a telephone consultation may be more suitable or an appointment with the nurse or health care assistant may be more appropriate. Due to lack of information at the first point of contact means we can't help the patients more efficiently or effectively and we as a practice are trying to avoid any unnecessary use of doctor appointments and minimise inconvenience to you, our patients. We understand that not all patients will feel comfortable disclosing information regarding their problem with the receptionist and if you do not wish to that is fine.
Appointments are now bookable online following the link at the top of this page. A login is required for this service – details of how to sign up are available from reception.
Urgent cases will always be seen the same day.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Please note if you require an interpreter, this must be requested at the time of booking. Family members are not permitted as interpreters for the protection of both the patient and the practice.
You can now register to receive information by text message on your phone regarding appointments and health care. Please advise reception of any contact details that need updating.
If you wish to register for this messaging service please advise our receptionists next time you are in contact or you can also fill out the consent form.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We are an approved training practice for fully qualified doctors to gain experience of General Practice. The GP Registrars usually work in the Practice for six months conducting surgeries, home visits and clinics etc. At all times responsibility for patient care remains with the Partners.
You may occasionally be asked if we can videotape your consultation with the GP. This will only be done with your consent and the camera will be switched off at your request.
We also teach medical students and student nurses. They will only attend your consultation with your permission.
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