In your message, you can say how you’d like us to resolve your issue, and when a Doctor replies you can agree the best path forwards. Typically 1 in 3 patients ask to see a Doctor, but that may not always be necessary.
Our approach is Right Person, Right Time, First Time. This means directing your query to the person best suited to resolve it, and by knowing what your query is before we see you, there is time to arrange tests or other preparations before you arrive. We hope this saves patients significant time.